Chardham / Do Dham / Ek Dham Heli-tours are booked as per desired departure date ex-Dehradun / Haridwar, however, passengers are advised to arrive one day prior to the yatra date in order to be on time and get all briefing done the prior journey. A complimentary one-night stay with/without meals at Dehradun/ Rishikesh (Wherever applicable) is provided on the arrival date and Them helicopter tour commences on day 02 from Dehradun. We even strongly advise pilgrims to keep one reserve day after the completion of the yatra in order to cater for any lost day during the yatra owing to bad weather etc.
This is a daily fixed departure helicopter tour and all departure timings for each destination are pre-planned. Therefore, passengers must ensure to leave the hotel as per the scheduled estimated time of departure each day of the tour or else the delayed or No show shall be treated as cancelled without any refund.
Helicopters flying pilgrims at the Chardham sector are mainly single-engine machines and the maximum seating capacity is 06 passengers + 01 pilots. Single-engine helicopters are debarred from flying the following VIP as per DGCA SOP (Standard Operating Procedures).
The maximum weight capacity of the helicopter is 450 kgs (excluding baggage weight). Passengers are taken on board depending upon the load and temperature conditions. Pilots' calls shall be final. The total weight of all passengers on board must be within this limit. Hence, passengers are required to provide us with their exact weights with heavy clothes on at the time of booking in order to shuffle passengers between helicopters to maintain the right weight of the helicopter for safe flying.
Only one baggage weighing a maximum of 5 kgs is allowed per passenger. Guests are not permitted to carry suitcases or any other bags in the helicopter due to size constraints of boot space in a helicopter. Therefore, only duffle/handbags are to be carried on the tour. In view of helicopters' limited weight carrying capacity, operators reserve the right to shuffle passengers between helicopters to manage the right weight for safe flying in the hills. Therefore, passengers traveling together may not be accommodated in the same helicopter flight at times on way to the same destination.
Operator reserves the legal right to deboard passengers, who are unruly, abusive, intoxicated, sick, mentally unfit, or whose boarding is deemed unsafe to the flight. No refund shall be applicable to the such passenger(s).
Note Guests are strongly advised to disclose the accurate body weight with clothes/shoes/ handbags on at the time of booking and any major variation might lead to the unfortunate deboarding of such passenger without any refund. The Pilot & the operation crew of the aviation crew shall have the final call on the same.
The pilgrims are charged per seat basis on a double/twin accommodation sharing basis at all destinations and the separate single occupancy room if any, shall be chargeable @ INR 30,000/- per person (tax inclusive) over & above the package cost.
Children below 02 years are treated as infants and are accommodated free of charge along with guardians. For verification of the age of the child, ID proof/birth certificate shall be checked before boarding. Children above 02 years flying by helicopters are considered an adult as per DGCA SOP and are thus charged at par with an adult. Moreover, there are no provisions for any discount for senior citizens.
Hotels at all destinations except Dehradun are non-star category but are the best available as on date with all amenities including Western Commode, warm mattresses & hot running water. The package includes the accommodation in twin/double sharing & meals (Non-Onion Non-Garlic) only for the nights mentioned in the final itinerary and any extension beyond the same due to any reason whatsoever, shall be chargeable to the guests on an actual/ direct basis by the hotel.
Land transfers at Dehradun & Gangotri are by Innova, whereas suitable local cabs are used in Sersi / Phata / Guptkashi (Helicopter bases of Kedarnath) & Badrinath.
Carrying of Aadhar card is a must for an Indian, whereas a passport shall be necessary in the case of foreign nationals & NRI.
Network connectivity at Harshil & Badrinath is poor and BSNL & Jio are the main telecom services active in the region.
All temples in the Chardham sector are located at a high altitude of about 10,000 feet and thus the passengers are advised to consult their doctor before commencing the journey and not to forget to carry the personal medication as prescribed. However, the Government of Uttarakhand shall be operating local medical centers' at Chardham Circuit to attend to any medical emergencies.
Guests are advised to carry heavy woolens because the temperature drops drastically during the night. There are no set guidelines of clothing to be worn within temple premises but the formal clothing should be comfortable & trekking friendly.
COVID-19 protocols shall be followed by the passengers and the operator as well as per prevailing government guidelines. Boarding can be denied to the passengers without refund if found not adhering to the same.
30 % of the tour package shall be paid in advance to get confirmation of the booking by official mail and Appx 70 % is to be paid 30 days prior to the yatra date. The full payment is to be made 15 days prior to the date of yatra ex- Dehradun (or any other helicopter base). Any delay in paying an advance on the due date shall invite the cancellation of the booking without any refund. Passengers shall not be permitted to board or commence the tour unless full & final payment of the tour is made on the due dates.
The cancellation and refund policies are drafted after having carefully catered to the different policies of all aviation companies operating Chardham helicopter tours within Uttarakhand. The cancellation fee is charged to compensate for the loss of seats and revenue due to sudden cancellations resulting in empty or throw-away cost-priced seats on the entire tour. A full refund minus 10% of the tour cost (Services and flight management charges) shall only be applicable if the entire tour gets cancelled due to bad weather/ International / National / State emergencies or force majeure reasons.
Request for replacing passengers or rescheduling the booking shall be entertained subject to suitability of body weight and the availability of seats but only after payment of 20 % extra of the tour cost. No refund shall be applicable if the request for rescheduling / replacing is not processed owning to different reasons within 24 Hrs from its first official notification and the pilgrims don't wish to fly on previously reserved dates with original passengers.
In case passenger(s) test COVID positive or the yatra gets terminated by the government or any National or State emergency is imposed, there shall be no refunds applicable beyond refund policies mentioned above. However, passengers shall be provided with a credit voucher against the amount (Applicable refund minus service and flight management charges @ 20 % of total cost), which shall remain valid for one year from its issuance, and can be utilized against any other helicopter tours or charter services by the passengers or any of their friends/relatives.
Disputes as to legality, interpretation, application, or performance of service or any of its terms and conditions shall be governed by the laws of Delhi NCR Jurisdiction (District Court Rohini, New Delhi).
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